Refill Your Simple Mobile Plan Online Today

1. How does Teloa cashback and Autopay work?

Teloa rewards you every time you refill. You earn 3% back in Teloa credit on every purchase. For example, a $50 refill gives you $1.50 in credit. This credit never expires and can be used toward future refills. Learn more about Teloa credit.

If you prefer to save even more, enable Autopay and get 5% off every payment starting from your second refill. Your plan renews automatically every 30 days, so your service is never interrupted How to set up Autopay with Teloa.

2. How do I get $5 for referring a friend to Teloa?

Go to Invite your Friends and share your personal referral link. When your friend completes their first refill, they get $5 off, and you receive $5 in Teloa credit that never expires. You can refer as many friends as you like, and there's no limit on how much credit you can earn. See full details about Teloa referral program.

3. Does Teloa have a mobile app?

Yes. The Teloa app is available on iOS and Android. From the app you can refill your phone in seconds, set up Autopay, track your refill history, manage your Teloa credit, and reach our support team through the chat. It's rated 4.9 on the App Store and 4.8 on Google Play.

4. Can I refill someone else's phone with Teloa?

Yes, just enter the phone number of the person you want to refill instead of your own. Teloa will detect their carrier automatically, you just confirm it and select the plan amount. It's a quick way to help family or friends keep their phone active, even if they're not near you. You can also set up Autopay for someone else's number. See the full step-by-step guide.

5. How can I contact Teloa support?

You can reach Teloa support team through the live chat on the Teloa app or website, or by email at help@teloa.com. We're available 7 days a week in English and Spanish, and you'll always talk to a real person, not a chatbot.

6. Which Simple Mobile plan should I buy?

It depends on how you use your phone. If you mainly call and text, a basic plan may be all you need. If you stream, browse, or use hotspot often, an unlimited plan will give you more flexibility. Simple Mobile offers several prepaid options at different price points. Compare all Simple Mobile plans here.

7. How can I check my Simple Mobile balance?

Simple Mobile operates on prepaid plans, so your "balance" reflects your service renewal date and any remaining data or add-ons on your account. You can check your balance in the following ways:

• Texting keywords to 611611 directly from your Simple Mobile phone (no login required, available 24/7):
• ACCT: shows your service renewal information and plan status (best to use right after recharging with Teloa to confirm your plan is active)
• USAGE: shows how much data, minutes, or texts you've used in your current cycle
• DUE DATE: shows your exact service end date
• PLAN: shows your current plan details
• SPEED: lets you know if your data speed has been reduced
• Visiting simplemobile.com/balanceinquiry to check your balance and last day of service online (without logging in).
• Logging into My Account at simplemobile.com or using the Simple Mobile app.
• Calling customer service at 1-877-878-7908.

If you recharged with Teloa and your account hasn't updated after a few minutes, reach out to us at help@teloa.com and we'll help you sort it out. How to verify your payment after recharging with Teloa.